Quick answers about orders, returns and sizing. If you do not see your question, contact us.
Ordering and shipping
Who picks the products?
The trainer behind the Paw Mastery YouTube channel picks every product in the shop.
Where do you ship?
We currently ship within the United States.
How long does delivery take?
Most orders are processed in 1 to 3 business days. After shipping, standard delivery usually takes 5 to 10 business days. The estimate at checkout is the best guide for your order.
Why did my order arrive in more than one package?
Our supplier partners ship items directly to you, sometimes from different locations. Items in one order can arrive separately.
How do I track my order?
You will get an email with tracking details once your order ships. If your order ships in several packages, you may get more than one email.
Can I change or cancel my order?
Contact us as soon as you can. Orders go to our suppliers quickly, so we cannot always stop them, but we will try.
Returns
What is your return policy?
You can return most items within 30 days of delivery if they are unused and in their original packaging. Contact us first so we can send the right return address. Opened treats and opened grooming products cannot be returned.
What if my item arrives damaged?
Contact us within 7 days of delivery with your order number and a photo. We will send a replacement or refund the item.
Sizing and fit
How do I choose the right harness size?
Measure around the widest part of your dog's chest, just behind the front legs, with a soft tape. Compare that number to the size guide on the product page. If your dog is between sizes, choose the larger size and adjust the straps. You should be able to fit two fingers between the harness and your dog.
How can I contact you?
Use the contact page and we will reply within 2 business days.
