Last updated: October 11, 2026
Where we ship
We currently ship to addresses in the United States.
How orders are fulfilled
PawMastery Shop works with supplier partners. When you place an order, the supplier prepares it and ships it directly to you. Because of this, items in one order may ship from different locations and arrive in separate packages.
Processing time
Most orders are processed in 1 to 3 business days. Orders placed on weekends or holidays are processed on the next business day.
Delivery time
After an order ships, standard delivery usually takes 5 to 10 business days. The estimate shown at checkout is the best guide for your order.
Shipping cost
Shipping rates are calculated at checkout based on the items in your cart and your address. If a free shipping offer applies, it will show at checkout.
Tracking
You will receive an email with tracking details once your order ships. If your order ships in more than one package, you may receive more than one tracking email.
Delays
Weather, carrier delays and busy holiday periods can slow delivery. If your order has not arrived within 14 days of shipping, contact us and we will look into it.
Address mistakes
Please check your address before you place your order. If you spot a mistake, contact us right away. We cannot always change an address after an order has been sent to the supplier.
Damaged or missing items
If an item arrives damaged or is missing from your delivery, contact us within 7 days of delivery. Include your order number and a photo if the item is damaged. See our return policy for next steps.
