Last updated: October 11, 2026
30 day returns
You can return most items within 30 days of delivery. Items must be unused, clean and in their original packaging.
How to start a return
- Contact us with your order number and the reason for the return.
- We will reply with return instructions and the correct return address. Please do not send items back before you hear from us, because they may need to go to a supplier location.
- Ship the item back with tracking and keep your receipt.
Refunds
Once we receive and inspect your return, we will refund the purchase price to your original payment method. Banks can take 5 to 10 business days to show the refund. Original shipping charges are not refunded unless the return is our error.
Return shipping
You pay for return shipping unless the item arrived damaged, defective or was not what you ordered.
Damaged, defective or wrong items
Contact us within 7 days of delivery with your order number and a photo. We will send a replacement or refund the item, whichever you prefer.
Items we cannot take back
- Opened treats and other consumables.
- Grooming products that have been opened or used.
- Items that show signs of use or wear.
Sizing help
If a harness or collar does not fit, contact us and we will help you pick a better size. Our FAQ explains how to measure your dog.
Cancelling an order
Orders go to our suppliers quickly. If you need to cancel, contact us as soon as you can and we will do our best to stop the order.
